At Mine Baby, customer satisfaction is our top priority. We want you to shop with confidence and peace of mind.
Eligibility for Returns
- Returns are accepted within 7 days of delivery.
- Items must be unused, unopened, and in their original packaging for hygiene and safety reasons.
- Opened or partially used diaper packs cannot be returned.
Non-Returnable Items
- Opened diaper packs or products with broken seals.
- Products purchased during clearance sales or special promotions (unless defective).
Non-Returnable Items
- Opened diaper packs or products with broken seals.
- Products purchased during clearance sales or special promotions (unless defective).
Damaged or Wrong Product
- If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery with pictures for verification.
- We will arrange a replacement or refund at no additional cost.
Refund Options
- Refunds will be issued in the original payment method (bank transfer, credit/debit card, or wallet).
- For Cash on Delivery (COD) orders, refunds will be processed through bank transfer or store credit.
- Refunds may take 5–7 working days after product inspection.
Return Process
- Contact our Customer Support at (give number)
- Provide your order number and reason for return.
- Our team will guide you on the pickup or drop-off process.
Exchange Policy
- Exchanges are allowed only if the product is defective, damaged, or wrongly delivered.
- Size or preference-based exchanges are not accepted due to hygiene concerns.
